Play Smart.
Stay in Control with 76db

1 Our Commitment to Responsible Gaming

76db believes that gambling should be an entertaining leisure activity — never a source of financial stress, anxiety, or harm. As Bangladesh's premier online gaming platform, we take our duty of care to every player seriously. That means going beyond minimum standards and actively investing in tools, training, and processes that promote safer play across our entire player base in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of the country.

Our responsible gaming framework is grounded in three principles: prevention, early intervention, and access to support. We prevent harm by verifying ages rigorously and educating new players before they place their first wager. We intervene early by monitoring account activity for patterns that suggest problematic behaviour and reaching out proactively when those patterns emerge. And we connect players who need help with the right support resources quickly and without barriers.

Gambling at 76db is for adults aged 18 and above who choose to participate of their own free will, with a clear understanding of the risks involved. If at any point gambling stops feeling like entertainment and starts feeling like an obligation or an escape, that is the moment to use the tools described on this page — or to reach out to our support team directly.

2 Age Restriction & Verification

76db operates a strict 18+ policy across all games, sports betting markets, and casino products on the platform. Age verification is a mandatory step in the registration process and must be completed before a player can make their first deposit or place any wager.

As part of our Know Your Customer (KYC) process, new players are required to submit a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended immediately, and any funds deposited during that period will be returned in accordance with our Terms & Conditions.

We also encourage parents and guardians to make use of parental control software if they share devices with minors, and to keep their 76db login credentials private and secure at all times. If you suspect that a minor has accessed or registered on 76db, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

3 Deposit Limits

One of the most effective responsible gaming tools available to 76db players is the ability to set personal deposit limits. These limits cap the total amount you can deposit into your 76db account within a defined time period, giving you a firm financial boundary that the platform will enforce on your behalf.

76db offers three deposit limit types:

• Daily Deposit Limit: Caps your total deposits within any rolling 24-hour period.
• Weekly Deposit Limit: Caps your total deposits within any rolling 7-day period.
• Monthly Deposit Limit: Caps your total deposits within any rolling 30-day calendar period.

You can set or update deposit limits at any time from your account settings. Reductions to existing limits take effect immediately. Increases to existing limits are subject to a mandatory 7-day cooling-off period before they come into force — this built-in delay is intentional and is designed to give you time to reconsider before raising your spending threshold.

Deposit limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. There is no way to circumvent an active deposit limit by switching payment methods. If you reach your limit before your reset period expires, you will be unable to make additional deposits until the period resets — at which point your new limit (or the same limit) applies from the beginning.

4 Time-Out & Cooling-Off

A time-out is a short-term suspension of your 76db account that you can activate yourself, at any time, without any requirement to provide a reason. It is designed for players who feel they need a brief, structured break from gambling — whether due to stress, a losing streak, or simply a desire to step back and reassess.

76db offers the following time-out durations:

• 24-Hour Time-Out: Your account is suspended until the same time the following day.
• 7-Day Time-Out: Your account is suspended for a full week.
• 30-Day Time-Out: Your account is suspended for one calendar month.
• Custom Duration: Contact our support team to request a specific time-out duration that best suits your needs.

During an active time-out period, you will not be able to log in to your 76db account, place any wagers, or make any deposits. All promotional marketing communications from 76db will also be suspended for the duration of your time-out. Any open bets placed before the time-out was activated will be settled normally according to the relevant market rules.

A time-out cannot be cancelled or reversed before its scheduled end date. This is a deliberate design choice — the effectiveness of a time-out depends on it being a firm commitment, not a soft suggestion. When your time-out expires, you can choose to resume play, extend the time-out, or escalate to a full self-exclusion if you feel that is a more appropriate step.

5 Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the 76db platform. When you self-exclude, your account is permanently closed for the duration of the exclusion period, and you are blocked from re-registering a new account during that time. Self-exclusion is intended for players who recognise that their gambling has become, or is at risk of becoming, a serious problem.

How to Self-Exclude

To initiate self-exclusion, contact the 76db responsible gaming support team by email at [email protected] with the subject line "Self-Exclusion Request". Please include your registered name, account email address, and your preferred exclusion duration. Our team will process your request within one business day and confirm closure by return email.

Exclusion Durations

76db offers the following self-exclusion periods:

• 6 Months (Minimum): The shortest self-exclusion period available. Suitable for players who recognise early warning signs and want a substantial, enforced break.
• 1 Year: A full year away from the platform, giving you time to address underlying issues and rebuild healthy habits.
• 5 Years: A long-term exclusion for players dealing with more serious problem gambling behaviour.
• Permanent / Indefinite: A permanent closure of your 76db account with no end date. This is the appropriate choice for players who decide to stop gambling entirely.

What Happens During Self-Exclusion

Once self-exclusion is active, your account will be closed immediately, all promotional communications will cease, and your account details will be flagged to prevent re-registration from the same identity or device. Any account balance at the time of self-exclusion will be withdrawn to your last-used payment method within 5 working days. Open bets will be voided and your stake returned.

6 Warning Signs of Problem Gambling

Problem gambling does not always look the same. It can develop gradually over time, and many people do not realise they have crossed a line until the impact on their finances, relationships, or mental health becomes significant. The following list of warning signs is intended to help you reflect honestly on your own gambling behaviour.

Ask yourself honestly: have you experienced any of the following in the past 30 days?

• Gambling with money intended for essential expenses such as rent, food, utilities, or transport.
• Chasing losses — placing increasingly large bets in an attempt to recover money already lost.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut back.
• Lying to family members, friends, or employers about the amount of time or money you spend on gambling.
• Borrowing money, selling possessions, or taking on debt in order to fund gambling activity.
• Gambling as a way to escape stress, depression, anxiety, boredom, or personal problems.
• Spending significantly more time or money gambling than you originally intended when you started a session.
• Neglecting work, family, social commitments, or personal health because of time spent gambling.
• Feeling a persistent preoccupation with gambling — replaying past sessions in your mind or constantly planning the next one.
• Previous unsuccessful attempts to cut back or stop gambling on your own.

7 Tips for Safer Play

For the vast majority of players, gambling remains a fun and manageable leisure activity throughout their time on 76db. The following practical tips are designed to help you keep it that way — whether you are new to the platform or a long-standing player.

• Set a budget before you play. Decide in advance the maximum amount you are willing to spend in a session and treat it as an entertainment cost — the same way you might budget for a cinema ticket or a meal out. Use 76db's deposit limit tools to enforce that budget automatically.
• Set a time limit. It is easy to lose track of time during an engaging session. Decide how long you intend to play before you start, and use 76db's reality check reminders to keep you accountable. When your time is up, log out — regardless of whether you are winning or losing.
• Never gamble to make money. All games on 76db are governed by random number generators and statistical house edges. Over time, the expected outcome for any player is a net loss. Gambling is entertainment, not investment. Treat any winnings as a bonus, not an income stream.
• Never chase losses. A losing session is a normal part of gambling. The impulse to keep playing after a loss in order to "win it back" is one of the most dangerous behavioural patterns in gambling psychology. If you are down for the session, close the app and come back another day — or not at all.
• Do not gamble under the influence. Alcohol, certain medications, or extreme emotional states (anger, grief, euphoria) all impair the judgment required for responsible gambling decisions. Reserve gambling for times when you are clear-headed and calm.
• Keep gambling in perspective. Gambling should be one of many leisure activities in your life, not the primary or only one. Maintain a healthy balance with social activities, physical exercise, time with family and friends, and other hobbies.
• Use the tools available to you. Deposit limits, time-outs, reality checks, and self-exclusion are all free, immediately accessible, and designed with your best interests in mind. There is no stigma in using them — they are there precisely because responsible players find them genuinely useful.
• Talk to someone. If you are finding it difficult to manage your gambling alone, talking to a trusted friend, family member, or professional counsellor is a powerful first step. You do not need to be in crisis to seek support — early conversations are almost always easier and more effective than later ones.

8 Getting Help & Support Contacts

If you believe that gambling is causing you or someone close to you harm, please do not hesitate to reach out. The following contacts are available to 76db players in Bangladesh and provide free, confidential support for gambling-related concerns.

76db Responsible Gaming Team

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Contact us to activate any of the tools described on this page, to discuss your account, or simply to speak with a knowledgeable and compassionate member of our team.

• Email: [email protected] — use subject line "Responsible Gaming Request"
• WhatsApp: +880 1700 000000 (plain text only — do not call)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When you contact us with a responsible gaming request, your communication is handled by a specially trained team member — not a general customer service agent. We treat all responsible gaming enquiries with the highest level of confidentiality and care.

National Mental Health Helpline — Bangladesh

If you are experiencing distress related to gambling or any other mental health concern, the Kaan Pete Roi helpline provides free, confidential emotional support in Bangladesh. Trained volunteers are available to listen and help you find the right resources.

• Kaan Pete Roi: 01779-554391 (display only — not a clickable link)
• National Mental Health Helpline: 16789 (Government of Bangladesh)
• Available: Daily, morning to late evening (BST, UTC+6)

If you or someone you know is in immediate danger due to gambling-related stress or mental health crisis, please contact emergency services or go directly to the nearest hospital in Dhaka, Chittagong, Sylhet, or your local area. Your well-being always comes first.