76db Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 76db ("we", "us", "our", or "the Platform") collects, uses, stores, and shares personal information about individuals ("you" or "the Player") who access or use the 76db website and related services available at 76db.app.

By creating an account or using any part of the 76db platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue your use of the platform immediately.

This Policy should be read alongside the 76db Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with 76db. In the event of any conflict between this Policy and another document, this Privacy Policy shall govern with respect to data protection matters.

76db is committed to handling your personal data responsibly, in accordance with applicable data protection principles and industry best practices. We review and update this Policy regularly to ensure it remains accurate and reflects changes in our practices or applicable standards.

2 Data We Collect

76db collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in limited cases from third-party verification partners. The categories of data we collect are set out below.

Registration & Identity Data

When you create a 76db account, we collect your full legal name, date of birth, residential address, email address, and mobile number. This information is required to create and maintain your account, verify your identity, and comply with Know Your Customer (KYC) obligations.

Identity Verification Documents

As part of our KYC process, we may request copies of government-issued identification documents such as a Bangladesh National Identity Card (NID), passport, or driving licence, as well as proof of address. These documents are used solely for identity and age verification purposes and are stored securely with restricted access.

Financial & Transaction Data

We collect details of all deposits, withdrawals, and wagers made on the platform. This includes transaction amounts, timestamps, payment method references (e.g., the last four digits of a card or a masked mobile wallet number), and transaction status. Full payment credentials such as PINs and card numbers are never stored on our servers.

Usage & Behavioural Data

We automatically collect data about how you interact with the platform, including pages visited, games played, session durations, betting patterns, device type, operating system, browser type, IP address, and approximate geographic location. This data is used to improve the platform, detect fraud, and personalise your experience.

Communications Data

When you contact 76db support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages, timestamps, and any attachments. This helps us resolve disputes, improve support quality, and maintain a record of our correspondence with you.

The table below summarises the primary data categories, the purpose for collection, and the legal basis under which we process each type:

3 How We Use Your Data

76db uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your player account, process authentication, and communicate with you about your account status.
• KYC & Age Verification: To verify that you are at least 18 years of age and that the identity you have provided is accurate, in line with our Terms & Conditions.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for each transaction.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multiple account registrations, money laundering, and any other conduct that breaches our Terms & Conditions or applicable law.
• Responsible Gaming: To monitor gameplay patterns that may indicate problematic gambling behaviour, and to enforce self-exclusion, cooling-off, and deposit limit preferences you have set.
• Platform Improvement: To analyse how players use the platform, identify technical issues, and make improvements to the user experience, game selection, and payment flows.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain a record of our communications with you.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and news about upcoming events such as BPL, IPL, or Eid promotions. You may withdraw this consent at any time.
• Legal Compliance: To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.

4 Cookies & Tracking

76db uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse site usage. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as secure login sessions, remembering items in your activity queue, and ensuring that security tokens work correctly. You cannot opt out of essential cookies without disabling the platform entirely.

Analytics Cookies

We use analytics cookies to understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions typically last. This data is aggregated and anonymised wherever possible. Analytics data helps us make informed decisions about platform improvements.

Preference Cookies

Preference cookies store your settings, such as your chosen language, display preferences, and notification options, so that you do not need to reconfigure them on every visit.

Marketing Cookies

Where you have given consent, marketing cookies allow us to show you relevant promotions within the platform based on your activity and interests. These cookies do not share your data with external advertising networks. 76db does not use third-party behavioural advertising platforms.

You can manage your cookie preferences through your browser settings at any time. Disabling certain non-essential cookies may affect the functionality of some platform features but will not prevent you from accessing your account or placing wagers.

5 Data Sharing & Disclosure

76db does not sell your personal data. We share your data only in the following limited and specific circumstances:

Payment Processors

To process deposits and withdrawals, we share relevant transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment rails. These partners are bound by their own privacy obligations and receive only the minimum data required to execute the transaction.

Identity Verification Partners

To fulfil our KYC obligations, we may share identity document images and personal details with third-party verification service providers. These providers act under strict data processing agreements and may not use your data for any purpose other than identity verification on our behalf.

Game Content Providers

Game studios whose content is hosted on 76db — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited session data such as player ID, game round identifiers, and bet/win amounts. This data is used solely for game delivery, RNG audit purposes, and dispute resolution. No additional personal details are shared with game studios.

Legal & Regulatory Authorities

76db may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal order, warrant, or applicable law. We will notify you of such disclosure where we are legally permitted to do so.

Business Transfers

In the event that 76db undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

6 Data Retention

76db retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. The following general retention principles apply:

• Active Account Data: Retained for the full duration of your account being open and active on the platform.
• KYC & Identity Documents: Retained for a minimum of five years from the date of account closure, in line with anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction for audit and compliance purposes.
• Support Communications: Retained for three years from the date of the most recent communication in a given support thread.
• Usage & Behavioural Data: Aggregated analytics data may be retained indefinitely in anonymised form. Raw behavioural logs are retained for up to 24 months and then deleted or anonymised.
• Marketing Consent Records: Retained for the period during which consent was active, plus three years, for audit purposes.

When data reaches the end of its retention period, it is securely deleted from active systems and any backups within a reasonable timeframe. Where deletion is not technically feasible in the short term (for example, data held in off-site backup archives), we will ensure that the data is isolated from active processing until deletion is completed.

7 Your Privacy Rights

As a 76db player, you have the following rights in relation to the personal data we hold about you. These rights can be exercised by contacting us at [email protected].

• Right of Access: You have the right to request a copy of the personal data we hold about you and information about how it is used. We will respond to access requests within 30 days.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: Subject to our legal obligations to retain certain data, you may request that we delete the personal data we hold about you. We will honour erasure requests where there is no legitimate legal or contractual basis for continued retention.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a rectification request is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your data for marketing purposes at any time. Upon receipt of such an objection, we will immediately cease sending you marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8 Data Security

76db implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 76db platform is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser address bar when using the site.
• Access Controls: Access to personal data within 76db is restricted on a strict need-to-know basis. Staff members who do not require access to personal data as part of their role are not granted it.
• Secure Storage: Personal data and financial records are stored on secure servers with restricted physical and network access. Database encryption is applied to sensitive data fields at rest.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans of our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to your rights and interests, 76db will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

While we take every reasonable precaution to protect your data, no system connected to the internet can be guaranteed completely immune from all security risks. We encourage you to take personal security steps as well — including using a strong, unique password for your 76db account, enabling any available two-factor authentication options, and never sharing your login credentials with anyone.

9 Third-Party Links

The 76db platform may from time to time contain references to third-party services — for example, game studios or payment providers. While we take care to engage with reputable partners, 76db is not responsible for the privacy practices of any third-party websites or services that are accessed from outside our platform.

This Privacy Policy applies solely to data collected and processed by 76db through the 76db.app platform. If you navigate to any third-party website — whether by clicking a link in support communications, following a payment redirect, or any other means — you should review the privacy policy of that website independently before providing any personal information.

10 Children's Privacy

76db is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires all users to confirm that they are at least 18 years of age, and we operate age verification checks in line with our KYC obligations.

If we become aware that personal data has been collected from an individual who is under 18, we will take immediate steps to delete that data, close the associated account, and where applicable return any deposited funds in accordance with our Terms & Conditions. If you believe that a minor has registered on 76db, please contact us immediately at [email protected].

11 Policy Updates

76db reserves the right to update this Privacy Policy at any time. When we make material changes — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via the email address or mobile number associated with their account, and/or by displaying a prominent notice on the platform for a reasonable period before the changes take effect.

The version of this Policy bearing the most recent "Last Updated" date shown at the top of this document is the version currently in force. We encourage you to review this page periodically to remain informed of how 76db protects your personal information. Your continued use of the platform following publication of an updated Policy constitutes your acceptance of the revised terms.

Prior versions of this Policy are archived and available on request. If you would like to review a previous version, contact us at [email protected] with the subject line "Privacy Policy Archive Request".

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 76db handles your personal data, please get in touch with our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, BST UTC+6).

• Email: [email protected]
• Subject Line for Privacy Requests: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week (BST, UTC+6)

Please include your registered account name and the mobile number or email address associated with your account in any privacy-related communication so that we can verify your identity and process your request efficiently. For the avoidance of doubt, our support team will never ask for your password, full payment PIN, or card CVV over any channel.